Ask them to pair up and between the two of them they must decide on the best 4 words out of the 8 they have written down between them. Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. It is, after all, fake money and no one is going to lose anything at the end of the day! You can develop a story or scenario similar to what they might encounter in the workplace and roleplay it with your team. Statements might include: To unlock this lesson you must be a Study.com Member. One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened. Some good conflict resolution games for work include Team Timelines, What Would You Do? Divide your team into two groups so that one can be the management and the other can represent employees.. Aims: To explore why difficult conversations can be necessary and form part of healthy working relationships. Aims: To encourage participants to think about the behaviours exhibited by assertive people. To encourage participants to think about the characteristics of submissive and aggressive behaviours. I could also work on what the activity could offer much more. I have used this in call handling training as well as to reception staff. Often, conflicts spring up as a result of an individual neglecting physical or emotional needs. However, with this exercise, it is easy to explain the logic behind the exercise to even the most analytical delegate. 1. Google+ Objectives can include: A full rundown of this conflict game, and the various objectives it can teach you,can be found here. The other person will then either just answer the question or answer and follow up with another question, but which must build on the previous question. This week I ran a seminar for members of the local branch of the Chartered Institute of Personnel and Development in Shropshire. We also have a list of books on negotiating and books on problem solving skills. View More Reviews Read/Hide Reviews Assumptions - The Witches of Glum Time: We've included a set of conflict management techniques under every point so you can practically approach each point and help your group move forward. Give it a go, youll love the results! Conflict Management training is always a worthwhile course in any business. Group Size:This module can be used with groups of any size. You should have seen their faces when I awarded a star to the winner! Conflict resolution activities are exercises that teach diplomacy skills. copyright 2003-2023 Study.com. Our main site with over 400 articles on life in the workplace. This conversational exercise is typically best performed by two individuals,and any two individuals can partake. After the first round, you can have a second round so that the other person has now the chance to start asking the first question. Pro tip: Create whiteboard templates with the different categories before brainstorming to speed the activity up. A cold wind blows for anybody who does not like to argue. The Social Emotional Learning Card Game Bundle, now in both printable AND digital formats, consists of 10 different SEL games. Aims: To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work. Try to keep the atmosphere in the room friendly. The only down side is that as its so memorable, its the one activity they always rave about on the evaluation forms! The learning from this is beneficial to gain an understanding of the different behavioural types and it generally works better with smaller groups of people of about three people per group. Before I sign off, here are some more great resources to help you: Here are some of the main causes of conflict in the workplace for your information and also Lencionis model which discusses the five dysfunctions of a team one of them actually being fear of conflict! Successful eyeopener about the danger of making assumptions. Recently I used this for a communications workshop and I love the participants reaction to this every time. Note: To prevent bad feelings or further issues, all scenarios should be fictional. Aims: To identify things participants have in common with each other. To explore the impact on relationships of finding common ground. Simply make a timeline, then add each relevant event. Normally both parties are hell bent on winning that they dont listen to the other person because they are too focused on what they are saying next. If you are a member of Glasstap you can submit one using the contact us screen. Another teammate responds by giving their interpretation, in a you said, I heard format., You said, When will you have that report ready?. We have been using this activity in our Equality and Diversity sessions to demonstrate what happens when we make assumptions or go into something with a preconceived Time Traveler Troubles is a fun roleplaying game. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. Ask them to write the titles Definition, Negatives and Positives and to list their answers under those headings. Time:This exercise will take about 15 minutes to complete. Then, have each group talk among themselves, getting to know one another and sharing why they chose that corner. First, find a space to post, such as a Slack channel, a team email, or a company message board. Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. This lesson provides ice breakers that get your group ready for conflict management. Group Size:This module is suitable for use with groups of almost any size. ZIP (11.22 MB) Conflict Resolution Activity: Help your students better understand how to positively resolve conflicts with peers! Table of Contents Before You Begin Activity 1: AITA Activity 2: Rotate Debates Activity 3: Said, Heard, Meant Activity 4: The Two Dollar Game Activity 5: Arm-Wrestling Activity 6: Storytelling Activity 7: Knot or Not Resolving Conflict Before You Begin Am I the A**hole is a forum on Reddit where posters present detailed descriptions of situations and ask other users to weigh in on which party is in the wrong. No one knows how much the activity leader contributed either. Andrew Pickin, Director, Motiv8 Development Ltd. Have you tried our Free Samples? It has allowed us to use a fun exercise to identify the pitfalls of assumptions and stereotypical situations. 11:17:38 No one said youcouldn't let go of each other's hands and tap on your own. Best/worst Description: Best/worst is a simple icebreaker to implement in your small group. Aims: To understand the importance of listening skills. To illustrate the dangers of making assumptions. To provoke discussion about prejudices and stereotypes. Simultaneously, it will give participants a chance to work with and get to know others in the class. If questioned, I have had the entire group turn their decision around. Deserted island | 8. Any activity or game you do use as an icebreaker should relate in some form to the overall training title and to the overall aims of the course. By clarifying desired outcomes from their work together, participants can begin to build an agenda that seeks to affirm those desires in practice.". 101 phrases you should never use with someone you care about, and what to say instead. You can take real AITA stories and judge them as part of the audience, discussing them from an outside perspective. How could this questioning technique help during a conflict? I have always been a great lover of story telling while training and Goldilocks listening exercise has given me the opportunity to combine a good story with a great activity. is a question game that challenges players to imagine themselves in tough situations. to be viewed during the training. Person A will argue for the motion. Goldilocks is by far my favourite listening activity. Aims: To encourage participants to share information about themselves. To explore values and beliefs. To build rapport among participants. Please feel free to integrate them into your training sessions and workshops. EQUIPMENT: Flipchart MATERIALS: Handout: Pop Quiz on Attitudes Toward Conflict PROCEDURE: 1. Conflict Management Exercise: Hidden Agenda By na - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. It always prompts a lively discussion and is ideal to use after lunch (or any other time a pick up is needed!). Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. Fantastically effective exercise. Interesting games that are mostly new to me. Once again both parties will have 5 minutes. Everyone should be able to work from home as many days as they like, Companies should offer unlimited holidays to everyone. Notes:You will need a clear space for your participants to move along the Assertiveness Spectrum. A good, quick exercise. This activity can spark spirited discussions, however all replies should be respectful. ). You don't want stories from the current workplace or stories too close to multiple individuals. Check out our mini-guide on how to fight fair, and stop letting badly handled conflict cause pain in your relationships. Group Size:This module can be used with groups of almost any size. Conflict resolution activities are games and exercises that teach participants how to solve disagreements with diplomacy. The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. That helps us help you. Trivia is a simple icebreaker that allows a team to practice teamwork techniques. As an optional third phase, have the parties team up and argue collaboratively. In this scenario, you pick two employees or two teams and put an issue in front of them. Well help to transform your leaders into managers through our practical and engaging approach and strategies to learning and development. Ive used it as recommended to explore assumptions in equality settings, but also really well as an icebreaker for an interview skills workshop. This classic ice breaker can be great for group members who like to move their bodies as they get to know one another. Home Images Library Videos Library; Technology; . Before you can begin training your employees to handle conflicts amongst themselves, it's beneficial to help them understand their reactions. Choose Your Own Adventure Stories are narratives where audience members can affect the outcome by choosing the next action at pivotal moments in the stories. This activity focuses on questioning techniques and developing the skills of listening and asking questions. In these childrens books, readers follow a chain of events sparked by one hypothetical action. Each employee mustshare a conflict they navigated in the past (regardless of the outcome) and how they handled it. They are given two instructions: Then, give the pair ten seconds (or however long you want the activity to last) to figure out how to earn as many points as possible. Conflict can be disruptive and, at worst, destructive. Two truths and a lie | 4. Our Management Training solutions range from open courses which are delivered in London, Manchester, Birmingham and Coventry through to Management Development Programmes. Group Size:Suitable for use with groups of almost any size. Here is our list of the best conflict management games to play at work. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. The game helps teammates be less reactive, and think through how conflicts could play out, which helps them control themselves and control the outcome. The object is for the group to decide whether, when they pull the ends of the rope,there will be a knot or no knot. Ive since trialled your Witches of Glum on a group of B1-C1 level participants (Italian professionals, from the same company). You can have players vote on certain actions multiple-choice style in a poll, or call on players to share answers out loud. Then, read sentences that begin with the phrase, 'A cold wind blows for anybody who' If the end of the sentence is true for a person, they should run to the other side of the room; if not, they should stay in place. You should also be cautious if you pickactual AITA posts. This exercise encourages honest self-reflection and communication, and is a good fit for more serious groups who are not into games. Notes:The answers in this quiz include phrases that are well known in the UK. Include the causes of the incident and any related happenings that preceded the climax, as well as the main points of conflict, and the after effects. For this version of the game, the prompts should focus on conflicts. At least 50% of the delegates get less that 50% of the statements right each time we run the session perfectly illustrating the learning point. Animals should be tiger, turtle, fox and dove. (function() { In total, allowing for discussion, we recommend allowing 30 minutes for completion. I have used it in communication courses, management programmes and Diversity sessions. - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. Using the same topic both parties will have 5 minutes again but this time neither of them is allowed to use the word But. I find it really easy to then link this exercise in to the types of calls that my delegates make or receive, especially the common ones where we can assume we know what it is about and how to resolve it without stopping to listen to the customer. Group Sports mixetto / E+ via Getty Images This game is challenging because it requires that no one actually says Arm-Wrestling. Time:This exercise will take about 15 minutes to complete. Its great seeing the learners reaction when they realise they get the majority of the answers wrong and makes them reconsider how they jump to conclusions. For instance, You heard, Youre too slow at your job,, I meant, Im stressed out about being able to get my bosses the data they asked for on time.. A great start to a session! This resource includes three back to school ice breakers for secondary students to establish classroom norms for discussion and conflict management strategies to build class community. Notes:A great exercise to demonstrate our role in conflict with others. One of the interesting 'take-aways' was that the fear of not understanding every word (the B1s) was greatly reduced as they were told they were going to hear a story. Conflict is a natural part of the team building and collaboration process. '", The first speaker refutes this with an "I meant" statement. Copyright 2008 - 2023 SymondsResearch.com is a part of ProMarketingOnline Ltd. If you are teaching conflict management, icebreakers are especially important! Practicing this kind of conversation helps to prevent miscommunication and misunderstanding and promotes empathy. Team training is a new addition to our team time together so as the newly appointed Team Leader (a change to my previous role with the organisation) I was a little apprehensive. 1. No one said you can't talk to one another (if they did not communicate. No-one has ever got all the questions correct yet! 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