We're here to help! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I took all the risk unknowingly. Denise, thank you for the kind words about Josh! . The department is basically understaffed. I woke up with a rainstorm in my living room after a pipe burst upstairs. Thank you for trusting us to deliver the quality service you deserve! $300 would've been the right price. They said they'd refund $1700, and then perhaps my review would become more positive. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. I'm still flabbergasted that they're charging almost 4 times the labor time for what might take an additional 30 minutes to an hour (at most). 3d My electric bill was outrageous. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. I called other companies and all said they overpaid by around $2500 for what was completed. Insulating my attic was over $8,000. The electrician recommended replacing two problematic ceiling fans. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. The job got done as quickly as they could because it was a big big job. Replace water softener with Aquasauna water filtration system. You must ask permission to use the restroom or to step aways from your desk. Parker & Sons is amazing. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. I say it because the mold did not return. They do not value their customers. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. The original invoice was modified by making changes, i.e. Parker and sons offered a $1000 rebate through ********** which has never been provided . They never stick to things - they make changes too much. Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. - could be paid more We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. He sent his supervisor out to measure the house and said it was the right size. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 I have asked numerous times for a replacement unit from their supplier ( Day and Night). No job is too big or too small, so contact the experts at Parker & Sons today. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. He went above and beyond to help us! The only real downside is the company is understaffed. our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. 21 complaints closed in the last 12 months. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! They were efficient and timely manner. always great and friendly service. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. It's fun environment but customers always take priority. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. That's the absolute basics and he lied about it. Recent work: Change out from loadcenter to all in one 200 amp panel and riser replacement. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. They expect allot from employees. Never trust this company they are a bunch of thieves. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Very pleasant. There is some good pay opportunity and good management. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Well that was a big lie. I called another well known company and was quoted hundreds less. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. Parker & Sons is a great company. So, Parker & Sons is charging $833/hour. Need to file a complaint? Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Mike Salerno, the plumber, is trustworthy and competent. To find more licensing information for your state, visit our. They fixed both in 15 minutes for under $100! Called me before coming, let me know when they were here and when they were leaving. They show up on time and most importantly they know what they are doing. Larger 3.5 ton unit was low on refrigerant and had a leak. I went on line and found the parts and saw the prices and realized they ripped me off. Must have the ability to self-start and take responsibility for work. Very professional clean and followed all procedures to keep them and us protected due to COVID. They had my new water. Install or Replace a Heat Pump. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. I am going to dump this company's contract ASAP. Why was I not contacted? My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Fast service,made sure it was done the way I wanted it. There is no cleaning staff. Great pay. Stay up-to-date on current news, promotions, and industry tips. Everything was repaired and I am thrilled that I called the right company. Now the heating unit portion is not heating. Parker and Sons schedules "emergencies" as part of their daily schedule. Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? Justin Ross came out to our house around 9am the next day. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Be careful who you let inside your home. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Verification can help ensure real people write reviews about real companies. I woke up with a rainstorm in my living room after a pipe burst upstairs. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. Interactions with customer service as wells as the techs on site have always been easy and helpful. There are still labor laws to abide by! We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. The managers don't communicate well at all. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Months, later, no rebates. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Then tried to put them on a monthly plan at over $20.00 per month. Audrey, your safety and satisfaction is of the utmost importance. Good company with some growing pains but they manage the best they can. page 5. We appreciate this feedback. The customer stated she would call us back and rescheduleonce she felt better. Anyhow, we were desperate. We use dedicated people and clever technology to safeguard our platform. 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