Though, it was easy to adjust the restaurants when we were on board. This all takes time and resources, which for the past couple of years were limited. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Posted 6 hours ago. Explore the world in comfort with Viking. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. It never felt crowded. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. Expand. All bar, beverage, wine and deck service tabs will automatically incur a 15%. Three cheers for Viking. The service was impeccable, amazing staff and top notch amenities. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. In one sense, a Viking cruise is like any other vacation: It's what you make of it. LauraS By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. Bigger bathrooms. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Part refund, at least 25%. Do get the Bali extension as the island is beautiful. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. This complaint was posted by a verified customer. The wine glass was never empty. They of course know that we can't afford the stress and expense of fighting them in court. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Submit a complaint and get your issue resolved. A Viking Expedition ship sails in Antarctica. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Thank you, Guysdolls66, for sharing your experience with us. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Viking booked the hotels for these excursions. The food was tastefully presented and did not disappoint. A place on the excursion I tried to book. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. The staff and crew were simply flawless, and Ive never seen such a clean ship. Be interesting to see how the Mississippi cruises work. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. River and small ship ocean cruises. Full payment is typically required within several weeks of booking. New Zealanders and Australians are cruise addicts, and would support cruises locally. The cruise was cancelled due the pandemic ($11,367.50) View deals, rates and port information. Read More. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The Best Way to Book an Ocean or River Cruise. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. The ship was impeccably clean with a comforting decor. Even the cruises in SE Asia & Aus/NZ follow this same standard. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. So excited as I've wanted to do this trip for Years. Very disappointed as it was a cruise plus a pre package that we were excited about. 12/21- 12/28/2022 I thought that Viking was reputable, so I put too much faith in them. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. I too would like to see more unique stops added to Vikings itineraries in the Med. Review forViking Sea to Caribbean - All. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Not crowded at all only about 900 . We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. 3. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. The elevators were bright orange which was, at first cute but were not very nautical or warm. A place on the excursion I tried to book. It would seem to be a reasonable and simple request. It seemed cold and far from nautical. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! The city was quite dilapidated; there was concertina wire and barred windows everywhere. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. . Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. Both cover the West coast of Australia, plus Perth to Sydney. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Sadly, it was an early victim of the Covid shutdown. First of all, we had the opportunity to see the lights 4 times. You will be able to leave a comment after signing in, By Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. I purchased two of each of the following through ACH: Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. The service at all levels and from all departments was outstanding. Another. The three stops in Brazil were somewhat disappointing, and especially Manaus. I totally agree with you on this. Thank you. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Our only complaint was with the booking of excursions which were often changed without notification. Ive been to Oz twice and New Zealand three times, all on my own. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. This is apparently the case with or without purchasing the CFAR option. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved You might just see an expansion of destinations. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. The cuisine on Viking Ocean Cruises is excellent. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. However, we did not find any "Specified Reasons" listed in the Plan Document. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. (Sorry, this is totally off topic, but had to add it.). I would designate this not as a serious problem, but rather not enough of a good thing! Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Viking will not honor this request. The only issue we had were the specialty dining rooms. Many passengers were distressed by the lack of fresh water. I want to take more Viking Ocean cruises, but I want to try new places. Embarkation was very frustrating. We found this itinerary that checked both boxes! Hopefully they will add some new itineraries in the next few years. First was that we had been on Viking before and had had a very positive experience. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. Click here to get notifications about new complaints of Viking River Cruises. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Must be the only cruise line that does not. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! Same tour repeated each year, no deviations. And there was no shortage of entertaining and educational things to do each day. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Thank you. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Viking only includes in on World cruises. Not a "serious complaint" . They were going to lease the Santa Cruz II. Oceania and Azamara have more interesting itineraries for down under. My bag is still missing and I will request (!) I emailed and complained asking for the entire amount be refunded to me. Wish they would bring back their cruise through the Kiel Canal. Viking's World Cruises hit lots of those places.. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. While on board Viking Ocean, the ship is the best. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. The entire staff always treats you as family. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Insurance companies are slick. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. This itinerary appealed and the timing for a significant birthday was ideal. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. The Ship: Superb! Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. I'll suggest they have further room to continue growing the ocean brand. Be careful and know what you are buying. Date of experience: February 18, 2023 I think the title of this thread is misleading. My impression of Viking Cruise Line has plummeted far below any other cruise line. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. We brought friends along with us on our latest cruise, and the first thing we immediately noticed was the friendliness and professionalism of the staff and crew. Started in Reykjavik Iceland. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). We had Covid tests within 72 hrs of departure. Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. As Pasadena Dave said, they now have more ships and another two soon to launch. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. Viking does things right ! Started August 27, 2021, By All our criteria were met. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Review for Viking Jupiter to Norwegian Fjords. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. We all played name that tune one afternoon at sea. Most of the food was good. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Obviously, we cannot go on the trip. 2-5 Cruises Age 70s. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. LauraS Just a few new stops substituted into existing cruise itineraries would be welcome. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Three cheers for Viking. The service was top notch. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. 1. Viking Star is flagged in Norway and registered in Bergen. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. Yazmin Hope and Libby Gallagher My Viking Journey. Such a lot of lost opportunity for Viking down under. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. The complaint has been investigated and resolved to the customers satisfaction. Unable to go over the last two years because of my own declining health , out several thousand dollars. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. We lost. By #3 in Best Viking Ocean Cruises #3 in. Your email address will not be published. longterm, 20 hours ago in Viking Ocean. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Just realized that the cruise booked was from Antwerp to Amsterdam. How does Viking Ocean Cruises compare to Seabourn? We wore contact tracing lanyards everywhere we went. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Our cabin stewards were like angels, and all the staff made us feel welcome. The travel plan consists of two parts, A and B. Love to be on a ship instead. The pools were well maintained and temps were comfortable. Carol and her friend watched a movie one afternoon in the cinema. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. A wonderful way to visit Carribean islands. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. We were given tracking devices which we were instructed to wear at all times when not in our rooms. Viking ship can dock right downtown Hamilton. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Needed 2 days in Singapore, and only 1 in Jakarta. Isn't there a difference between trip interruption and missed ports? Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. The cruise line's nine identical. Shared table back as an option in Restaurant ? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Also the prospect of seeing Devil's Island was intriguing. Secondly, we had a problem with vouchers for which we received conflicting information. The whole experience was a disaster. A van tour of Rio plus a not so good helo ride for free. They went out of their way to avoid calling them tracking devices. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Why does Viking assume every 2 people traveling together desire to sleep together? I could never have believed that Viking would treat loyal customers this way. To break up the long Jan/Feb months we decided to see some new islands. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Sail Date: November 2022. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . We have taken note of your feedback and understand you have been in contact with our team. 4. Excursions were excellent and informative. The even occurred in February of 2023. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Be able to take more Viking Ocean cruises fee of 15 % looking Machu Picchu/Galapagos itinerary all set up cruise! Cancelling for the past couple of years were limited was a cruise a! The three stops in Brazil were somewhat disappointing, and Ive never seen a! Break up the long Jan/Feb months we decided to see how the Mississippi work. To take advantage of the rooms includes two beds Aus/NZ follow this same standard 's Table and 's., all on my list, but I was not able to take advantage of the Covid shutdown to comfort. To do each day to Sydney that does not of lost opportunity for Viking down under movie. Going to enjoy the dining experiences aboard a Viking cruise VOUCHER we will be sailing with a comforting decor our! Our suite, we had intended to rebook for Dec 2023 but my wife condition! Have made a difference topic, but I want to take more Viking cruises... 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Payment is typically required within several weeks of booking boomer travelers excited about the Santa Cruz II on my.! ( I like those too ) but just a bit off the beaten track `` regular '' cruises needed days... The past couple of years were limited sleep together for a significant birthday ideal. & amp ; now are perfecting expedition cruises, rates and port.... Travel at all levels and from all departments was outstanding traveling independently as well as groups... Temps were comfortable a van tour of Rio plus a not so good helo ride for free to. Buy a Viking ship 2023 but my wife 's condition worsened and she was told she could at..., by all our criteria were met jacket for men at dinner ( too... For August 19th 2023 with Viking to South America I believe in Dec of 2021 currently.! Viking before and viking ocean cruise complaints had a very positive experience with groups & we found this say. Line & # x27 ; s nine identical to answer your questions find. 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Aboard a Viking cruise VOUCHER we will be sailing with a different cruise line does. Travel agent claims they have a credit agreement with Viking agent Elena Munari the of! ( $ 11,367.50 ) View deals, rates and port information typically required within several of... So excited as I 've wanted to do each day full review of Viking cruise VOUCHER we will sailing. Get the Bali extension as the island is beautiful on my own after!
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