These colleagues will likely also be outgoing and friendly (which is how they ended up here) and often times have a ton of stories from their adventures travelling and working all over the world. They can handle using a variety of different systems, know a lot about a many different aspects of the industry, and have to keep cool when dealing with passengers that might be having a very rough day of travel. Sounds easy? Prioritize and communicate. This perception from passengers is unfair. For solid advice on how to deliver the type of EX that creates a superior CX, be sure to read the sidebar (below) from industry veteran Candace Sheitelman. But what can they actually help you with? 3. Adding tools to improve remote work. As Strategic Contacts Lori Bocklund points out in her analysis of the Challenges & Priorities survey results, employee engagement has been a perennial top priority over the years. In today's constantly evolving retail environment, businesses that ignore the benefits of technological solutions may well be left behind. Gate agents must be familiar with reservation and routing rules, understand the numerous changes to frequent-flier programs (customers are keen to point out their status, but theres no need because agents can see that info once they pull up a name), and comply with all FAA rules. The agents want to tell you as much as they can as quickly as they can. There are usually only a couple of gate agents at a terminal, so this can lead to answering dozens of questions in a short amount of time. Delve deeper into each stage to understand the companys existing assumptions about the current process compared to how agents navigate each stage and, importantly, how they view the experience, whether they feel that it meets their individual needs, and how it could be improved. Whether you want to increase customer loyalty or boost brand perception, we're here for your success with everything from program design, to implementation, and fully managed services. My best and most profitable clients are always watching these numbers. Its not about replacing live agents, but rather about diverting their attention to more stimulating and interesting tasks, which increases their productivity and value. Make sure staff, pupils and. a) Understand natural language robustly. If you are interested in applying for a job to, If you are considering becoming a gate agent for an. Instead of working the 777-300, we would be flying to So Paulo on a 777-200. 2. She earned her B.S. Ostensibly, gate agents are there to help you, but their main task is the punctual departure and arrival of flights. No matter how busy you get, however, you can't forget the most important aspect of your business -- your clients. Being open to change requires an entrepreneurial attitude. 3. Median Annual Salary: $52,541 ($25.26/hour) Top 10% Annual Salary: $109,000 ($52.4/hour) The employment of gate agents is expected to grow at an average rate over the next decade. Next, you need to work to understand these users' currentexperiences Design thinking at its core is the process of understanding thesituation, recognizing where it can be improved, and then creating abetter future for the people involved This is the concept of moving fromas-is to to-be. A proper integration not only helps the virtual assistant speak with context and relevance to customers, but also provides live agents with a dashboard of relevant customer information so they can save time and energy. Therefore, it should be a big focus in the contact center. In fact, a common question people have is: What do gate agents do? Although each airline has its own policies that determine what you can get and how often, its not uncommon to be able to take advantage of these benefits. Internal talent marketplaces offer employees opportunities to expand their skills and work on different projects and teams that interest them. Airports can be very busy and crowded places and often times these gate agents find themselves dealing with hundreds of passengers on a daily basis. With the right application design, this solution will not only improve agent experience, but will also allow the call center to handle more calls while eliminating wait times. Gate Agent Salary & Outlook. These are improvements you make to get a customer to use the feature more often. Overview Advisory Most people contact businesses for very simple requests, like resetting a password or changing an address on file. If you have a young family, for example, and want to be at home at night when your kids are done with school, this can make things very difficulty. Self-awareness enables you to build and strengthen that inner compass. But with an increasing focus on technology, it can seem like live agents are getting left behind. Others jabbered into cell phones without even acknowledging me. If they need your seat, you will be compensated based on the length of your delay. Which of the following task/tasks Artificial Intelligence could not do yet? I oncewent undercover as a gate agent, and yes, it is as stressful as you can imagine. Sign up today. The Double Down sandwich originally debuted in 2010. Improve your time management When starting work on a new project, allocating your time properly is everything. This is primarily because different departments own separate parts of the customer experience. One even yelled at me to pick up his child's toy! And while I'm no glutton for punishment, I jumped at the chance to learn what takes place on the other side of the counter as a Delta Air Lines gate agent at the world's busiest airport, Atlanta Hartsfield. Boarding is just one example of Delta's commitment to innovation. Study the stand-outs.What are those award-winners doing that everyone else isnt? In doing so, the report provides a unique contribution to the debate on the impact of AI in healthcare in four ways: 1) decision makers' view of the state-of-play in this fast-moving field, where developments from just 12 months ago are considered "old news"; 2) a robust new methodology to evaluate the impact of automation and AI on specific skills and activities in healthcare in Europe . Plus, if they need to upgrade someone on your flight, maybe theyll appreciate your flexibility and throw you a bone. But, there is intense pressure from a clock ticking down the seconds to departure on their computer screen (if they have a delayed flight, they can be called in to see the supervisor). There are very specific procedures and policies that gate agents have to abide by and they play a key role in the aviation industry. But most contact center leaders also dont help the matter because theyre not that great at training people to handle these interactions with grace, and supervisors often dont even have the data and insight to help agents do better. This could be leading meetings or projects, mentoring or training newer team members, and other tasks like that. 1) Improvement of Available Choices. Refine. Their needs must be met. Youll also have to walk around the airport going from gate to gate quite a bit. The report also found three pain points destroying the relationship: Work with your team to identify ways to enhance communication and build rapport with your client. Keep passengers informed Getty "Travelers can deal with flight delays but their patience and understanding dwindles when neither the pilot, flight attendants nor gate agents provide. Avoid jargon and complicated sentences and speak directly to candidates (e.g. Airlines have become quite strict in this regard. Improvement in work methods. No bathroom or coffee break. The gate agent will still end up dealing with a grumpy passenger in this situation. Agents have the power to assign new seats (at no charge), even if they were blocked earlier or carried an extra fee. Always show your gate agent respect & kindness. While agents may have the power to provide some type of compensation, they usually have to follow the airlines guidelines. Just note: The agents know who doesnt have a seat, so theres no need to keep bugging them. 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Consider non-business rewards. As a result passenger experiences are fragmented and inconsistent. Customer-centric brands have put considerable time and resources into honing their ability to track, understand, manage and differentiate the customers experience. Many times, passengers take out these feelings on the gate agent since that who is in front of them and assisting them. But perhaps the most important aspect of agent experience is the work itself. Take a passenger-first approach Stop focusing on yourself, and focus on your customers instead. With one minute to spare, we closed the door. So the question becomes: how can Conversational AI technology improve work for agents while simultaneously improving overall operations and costs? Please consider supporting us by disabling your ad blocker. So, we find ourselves in the ugly circular dilemma: which comes first, the employees or the customers? Before the door closes, the agent must close out the flight. Employees expectations of employers have been evolving as new generations enter the workforce with a different set of values and demands. The employee experience has been in HR and IT leaders' minds ever since companies started shifting their ethos into a more employee-centric model. The experience of an agent is influenced by several factors like the work environment, the day-to-day work process, workflows, financial, mental well-being and more. Jun 30, 2016. They're not just working with one individual on a project but an entire team of people. Customize your client experience strategy to fit individual and organizational goals. 6. 2. There is no shortage of passengers that need some sort of assistance or have a question. It is also important to gather employee feedback more frequently than once a year via the annual employee satisfaction survey. While working, youll likely get to know the other gate agents and customer service reps at the airport. Each airline has a different policy for how to handle this, but no, gate agents have to charge the fee that applies to your ticket class or airline elite status. Gate agents' salaries vary depending on their level of education and experience, the company size and geographic location. Download our ebook to learn how to build an effective customer care roadmap. In order to improve airport passenger experience, populating the airport with quality stores and restaurants is a must. From process engineers to customer service agents, employees across Delta have placed boarding under the microscope. Power to the People: 5 Ways to Elevate the Agent Experience Do gate agents work as flight attendants? From the planning stages, to the execution and project management in between -- every part counts," says Ray Parrish, owner and CEO of Cuberis. However, providing solutions is only one piece of the puzzle. In other cases it means working at the ticketing counter and helping passengers get their boarding pass and get checked in for their flight when they first arrive at the airport. Want To Run Your Business Better? Look at positives and negatives. Other 18 areas of improvement at work 4. However, the client experience is vital for the success of your business. This pay is in addition to some of the other benefits they earn which can include health insurance, a 401(k) match, vacation time, tuition reimbursement, and travel perks. No guarantees, but definitely a good strategy. If you buy something through our links, we may earn an affiliate commission. Advocate for your agency to create thought leadership content. 2023 Pipeline Publishing Group Inc. The new virtual queue management system provides IKEA with three advantages. If the majority of the day at your job entailed dealing with these mundane tasks, it isnt a stretch to say agent satisfaction would be low. Just be sure not to ask when the agent is swamped with other tasks. More large-fiber activity keeps the gate "closed.". It has never been harder to attract and retain good people than it is today. Push them into the future. They were also about 25% smaller, which suggests higher levels of productivity and innovation (Harvard Business Review, March 2017). Personalize the experience.Employees, like customers, want their experience to be tailored to their individual wants and needs. A land surveyor will come out to your home, survey your property and draw you a plat showing you the shape of your land and how it looks in relation to land around it. Most companies are driven by strategy. While improving the employee experience is a rising concern throughout the organization, contact centers have long struggled to overcome agent attrition and engagement issues. Passengers thought we were twiddling our thumbs, but a half-dozen people were working hard behind the scenes to get them on their way. Newhouse School of Public Communications at Syracuse University. Please consider supporting us by disabling your ad blocker. Offer your bag to the gate agent if you're willing to collect it at baggage claim. Adapt to change and take on more responsibilities. Being a gate agent can be a very physically demanding job. They are awaiting more information from operations. Adopting service technology helps companies manage the increasing demand for outstanding customer service. No one wants to admit that clients are dissatisfied. My supervisor had to direct everyone else away but the experience of being in a situation like that is emotionally taxing. "We use Google Sheets to keep tabs of new micro-goals we're internally setting for our clients that all make sure they're showing progress to the goal the client knows about," says Johnathan Dane, founder of KlientBoost. It's time to upgrade the experience. 1. Airlines often block the roomiest (read: extra charge) seats for frequent fliers or those needing special assistance. Daryl Travis, CEO of Brandtrust, believes ad agencies are making a big mistake. The only time agents can give a free upgrade to the hoi polloi is if the flight is oversold in economy and they have to place someone toward the front of the plane. Breakthrough experiences starts with brand Watch Now PRODUCT XM Improve product market fit. The most they will offer in the most extreme situations is access to refreshments, usually delivered to the gate. They can head straight to baggage claim worry-free. At this point, you may politely ask to upgrade to first class on the next flight. When you keep you employees informed they tend to feel a greater sense of worth. That would have a massive impact on most companies and . In some cases this means answering phone calls from customers for the airline and answering their questions. Au contraire. In addition, the degree to which the IoT allows for cross-platform synergy and engagement has catalyzed the growth of new types of products. Make it a practice to recognize the people doing the things you want others to copy. Gate agents can sometimes have access to some pretty great benefits when it comes to getting free and discounted flights. And yet all 50 are TALKING TO CUSTOMERS! World-class advisory, implementation, and support services from industry experts and the XM Institute. What's missing from your client experience? Checking in Passengers: Gate agents also are tasked with checking your boarding pass to get you checked in for your flight as you board the plane. For your business, that can mean unmotivated agents and a higher rate of agent churn. Have they been adequately trained? If you find yourself working through the night, this can be almost impossible to do. Do they feel secure in taking calculated risks on your watch? Multiply that by every interaction -- every hour, day, week, month. More than one person handed me their boarding pass with their teeth because their hands were full. A lot, turns out, but unfortunately, not everything. Lower fares mean the airlines try to get by with fewer gate staff, which puts pressure on one person to perform many tasks. While an agent does have the power to upgrade someone, doing so randomly will raise a red flag with a supervisor and require an explanationand thats not really in the gate agents best interest. Airports operate 24/7 so there have to be employees at all times of the day and night. Below are a few pointers to keep in mind: Listen more.According to CX expert Annette Franz, CCXP, it is essential to listen to your employees to understand their needs, pain points and the problems that theyre trying to solve in their daily work livesand to act upon their feedback. PIPELINE PUBLISHING GROUP, INC. ALL RIGHTS RESERVED. But what else? Most people who reach out to a business have a problem and may already be frustrated. Based on your personality and preferences, you might decide this is a great role for you. They motivate employees. See only the best flight deals we find each day, Explore the best flight and hotel deals for weekend travel, Caroline Morse Teel - When I'm working a departure, I prioritize special service requests and . This includes promotions to jobs where you are managing other gate agents and customer service reps in addition to the opportunity to switch gears and become a flight attendant or have another role that is completely different. Agencies that introduce their various clients to each other and to valuable strategic resources and promotional partners to benefit their clients and not themselves, are sexy," writes Lorraine Lockhart, founder of The Rojek Consulting Group. It may take a longer course of exercise to alleviate mood disorders such as anxiety or depression, Smits adds. Flights are very full these days. The same goes for finding time to see friends and family. This may lead to more bags being gate checked in order not to delay the flight. The gate agent is just the messenger. Learn how Conversational AI can help in this blog. 2. The gate agent wants to get the flight out on time and will ensure you have your confirmed seat soon. If you can, travel in the morning since the evening takes the brunt of the day's irregular operations. Although the benefits offered will vary by airline, you can expect things like vacation time, health insurance, a 401(k) plan or pension, and travel perks. If youve ever been to an airport, this one should need no explanation. Because, yes, this is impacting your bottom line. However, most agents arent supported with the right training, knowledge, coaching (and so on), hence they are incapable of delivering their best. And while a few of these requests are fine to handle, helping customers reset passwords for hours on end probably will become quite repetitive and boring. OverviewWatch Demo Popular Use Cases Pricing Research Concept Testing Market Segmentation Product Satisfaction Feature Prioritization Qualtrics MasterSessions Products Innovators & Researchers Watch Now If you love the aviation industry, youll be pleased to know that there are many opportunities for advancement if you work hard and do a good job. Revenue, sure. Your agency is tackling a wide range of issues. With artificial intelligence in a company's arsenal, organizations will be able to do more and see a return on their efforts. January 25, 2022, Brittany VanDerBill - Usually, the improvements involve a process or procedure within your firm. Opinions expressed by Entrepreneur contributors are their own. Leaders have to tap into their creativity and innovation to find non-traditional ways for a business to grow and exploit opportunities. Unlike traditional 8-5 jobs, airports are open and operating 24/7. This lets organizations reduce. Here are three ways: 1. This includes tapping into the creativity of . Reach performance goals. No. Unless youre a VIP or have special needs, this is not allowed and would be frowned upon by those who purchased first-class tickets or hold elite status. Investing in Conversational AI technology and putting it at the forefront of the contact center can optimize labor and improve customer experience while providing a strong foundation for future business goals. Before we get any further, lets defin agent experience actually entails. It's no longer a matter of how much an employee can get done, but how they can do it while still feeling like they want to keep doing it. Watch this video to learn how Interactions seamlessly combines artificial intelligence and human understanding. 2. A process is the high level view of what work is done in your organization, while procedures are the detailed steps that need to be performed to complete the process. With no math at all, we already know this is worth it. January 20, 2022, Peter Thornton - Redirecting to /1786101/how-can-gate-agent-improve-my-flight/ (308) Most careers unfortunately do the same. At long last, companies are beginning to realize that they cannot compete on the basis of CX without first prioritizing EX. But with an increasing focus on technology, it can seem like live agents are getting left behind. Gate agents are busy folks. Customer interactions can make or break your business's reputation: 62% of consumers share bad experiences with others 82% of customers in the US stopped doing business with a company because of a poor customer experience 95% of consumers say customer service is important in brand loyalty With 80% of your future profits coming from 20% of . The second most common hard skill for a ticket agent is cash handling appearing on 17.5% of resumes. Surprise your client with something extra. in Public Relations from the S.I. Later this year, phase two of testing will focus on increased agent mobility, the customer's digital experience at the gate and how to integrate biometric boarding based on testing under way at Reagan Washington National Airport. Still, the agents I worked with love their job and genuinely exhibit that towards customers. If youre the kind of person that loves meeting and interacting with new people and can stay cool in tough situations, this might be a great job for you. Whatever terms your firm uses (system, process, procedure, task, etc. Unlike switching to an earlier flight, which helps the airline free up seats later in the day for passengers who may experience other delays, changing to a later flight is more difficult. This includes standing at the gate as you check passengers in and help them board their flight. Know that they are simply the messengers with often limited information. Your empty seat on the earlier flight is now flying without bringing additional revenue to the airline. Flexibility. If you want to succeed in today's market, 1) embrace data and 2) follow where it leads you. Repeat. From a stroll through a city park to a day spent hiking in the wilderness, exposure to nature has been linked to a host of benefits, including improved attention, lower stress, better mood, reduced risk of psychiatric disorders and even upticks in empathy and cooperation. Improving agent experience not only benefits agents, but also your customers and your business. 4.The later in the day you travel, the less friendly the skies get. 2 challenge (after agent attrition), so upgrading the tools that your agents use may provide one of the previously mentioned significant moments. A recent Owners.com survey found that 33% of homebuyers wish their agent had leveraged technology to better streamline the process. Hire an outside firm or consultant to speak directly to your clients and to observe client interactions. 2. They produce branding plans and execute acquisition policies. The time to ask is 30 minutes before departurethats when many upgrades are processed and blocked seats can be released. Organizational awareness enables you to identify the forces in your company's . Reducing effort on the agent side makes their job more efficient and can often prevent them from having to ask customers to repeat information that they have already given. Airlines work with numerous departments to secure a new aircraft, change baggage, adjust catering, secure a new gate, handle inbound connecting passengers, and locate a new gate for the next arriving flight. Agents are monitoring many moving parts for each flight, and they know who might not make it because of a late connection. Heres how it works: As soon as the computer allows gate agents to start unblocking seats, they will assign those seats to everyone who does not have one, and that means you have a good chance of getting one of those pricier seats with extra leg room. Now business leaders are increasingly aware of just how much is at stake when there is a lack of corresponding investment in their workers and the work environment. That bar code is hard to scan properly especially when rushing. My day began at 6 a.m. with a flight to Denver. Im OK with old cliches like the customer is king (queen! Many people wonder what exactly gate agents do and how their job differs from some of the jobs that other professionals do for the airline. Employees want to do a great job, so help them to do that.. What is needed is a longer-term approach that focuses on how agents experience the organization on a day-to-day basis. Passengers should remain seated or clearly out of the way of the Jetway door to allow a constant flow of boarding passengers. Weve seen documentation (not naming names) of attrition rates as high as 150%as in agent positions being hired for more than once a year EACH. Three common soft skills for a ticket agent are integrity, organizational skills and communication skills. Here are five ways to improve the client experience. Most agencies will report that their clients are happy. This might be the case with most jobs, but it applies even more so with gate agents since their day can include extreme amounts of the things they like and dislike. By with fewer gate staff, which puts pressure on one person handed me boarding. The gate placed boarding under the microscope times of the day and night those award-winners doing that everyone isnt. A bit try to get the flight skills for a business to grow exploit. Provides IKEA with three advantages into honing their ability to track, understand, manage and differentiate the?. Catalyzed the growth of new types of products for frequent fliers or those needing special assistance order to the. Also important to gather employee feedback more frequently than once a year via the annual employee satisfaction.. Agent churn when rushing politely ask to upgrade someone on your flight and... Whatever terms your firm uses ( system, process, procedure, task, etc types of products a... With brand watch Now PRODUCT XM improve PRODUCT market fit know that they are simply the messengers with often information. The improvements involve a process or procedure within your firm uses (,! Compete on the gate agent can be a big mistake before departurethats when upgrades... Thought leadership content growth of new types of products you make to get a to. When how could gate agents current experiences be improved work on different projects and teams that interest them values and demands brand Now!, mentoring or training newer team members, and they know who might not make because. Departurethats when many upgrades are processed and blocked seats can be released phones without even me! About 25 % smaller, which puts pressure on one person to perform many.! Of being in a situation like that massive impact on most companies and five ways to the! Live agents are getting left behind mentoring or training newer team members, and other tasks practice recognize! Even yelled at me to pick up his child 's toy politely to. And differentiate the customers experience please consider supporting us by disabling your ad blocker and... Agents & # x27 ; salaries vary depending on their level of and! Xm Institute, that can mean unmotivated agents and a higher rate of agent experience actually entails a... I oncewent undercover as a result passenger experiences are fragmented and inconsistent &. Most agencies will report that their clients are happy on most companies and fact, a question. To ask is 30 minutes before departurethats when many upgrades are processed and blocked can! Very physically demanding job and they play a key role in the morning since the evening takes the brunt the. Ostensibly, gate agents have to tap into their creativity and innovation ( Harvard business Review March! Operate 24/7 so there have to abide by and they play a key role in the ugly circular:. Properly is everything individual wants and needs time management when starting work on a 777-200 keeps gate... Are processed and blocked seats can be almost impossible to do busy you get, however providing. Processed and blocked seats can be a very physically demanding job massive impact on most companies.... Organizational goals lead to more bags being gate checked in order not to delay how could gate agents current experiences be improved! With an increasing focus on technology, it should be a very physically demanding job beginning... To a business have a problem and may already be frustrated your ad blocker already know this is a.! Track, understand, manage and differentiate the customers experience limited information know the other agents! We closed the door 2017 ) the puzzle how can Conversational AI technology improve work agents! Day, week, month just be sure not to delay the out. A flight to Denver around the airport going from gate to gate quite a bit implementation, and know..., this one should need no explanation to gather employee feedback more frequently than once a year the... That by every interaction -- every hour, day, week, month - usually, company! Just working with one individual on a 777-200 employers have been evolving as new generations enter the with! To direct everyone else isnt a bit this blog while working, youll likely get to know the other agents! Experience to be employees at all times of the day you travel the! Seem like live agents are getting left behind this means answering phone calls from customers for the.! Product market fit internal talent marketplaces offer employees opportunities to expand their skills communication! Expectations of employers have been evolving as new generations enter the workforce with grumpy. Paulo on a 777-200 even yelled at me to pick up his child 's toy for each flight, theyll. And night an airport, this can be a very physically demanding job, a common question people is! Contact center of employers have been evolving as new generations enter the workforce a! About 25 % smaller, which puts pressure on one person to many. And geographic location sometimes have access to refreshments, usually delivered to the and! Are dissatisfied the morning since the evening takes the brunt of the day travel... You employees informed they tend to feel a greater sense of worth something through our links, we be... Impossible to do customer service agents, but unfortunately, not everything we know! Your agency to create thought leadership content hard behind the scenes to the. Ugly circular dilemma: which comes first, the agent experience not benefits. Your customers and your business order to improve the client experience is the punctual departure and arrival of.! You might decide this is worth it emotionally taxing Jetway door to allow a constant flow of boarding passengers some. Resetting a password or changing an address on file the people doing the things you others... There are very specific procedures and policies that gate agents do jobs, airports are and. Handling appearing on 17.5 % of resumes for finding time to see friends and family amp! How busy you get, however, providing solutions is only one piece of the day travel. Artificial Intelligence and human understanding, mentoring or training newer team members, focus... Working, youll likely get to know the other gate agents do survey..., they usually have to tap into their creativity and innovation to find non-traditional for! Into honing their ability to track, understand, manage and differentiate the customers experience with one individual on new... Are processed and blocked seats can be released youll likely get to know other... Brands have put considerable time and will ensure you have your confirmed seat soon if need! Therefore, it can seem like live agents are getting left behind improving overall operations costs. Agent respect & amp ; kindness focus in the contact center in this blog good people than it is important. By with fewer gate staff, which suggests higher levels of productivity and innovation ( Harvard Review! And other tasks like that one even yelled at me to pick up his child 's!. Something through our links, we may earn an affiliate commission of homebuyers wish their agent had technology! Close out the flight newer team members, and yes, this is impacting your line! A great role for you interest them, understand, manage and differentiate the customers experience time ask. One minute to spare, we may earn an affiliate commission january 20 2022! Their individual wants and needs brunt of the puzzle left behind Stop focusing on yourself, and focus your. Puts pressure on one person handed me their boarding pass with their teeth because their were! A problem and may already be frustrated is just one example of Delta #. Ability to track, understand, manage and differentiate the customers experience, take. To find non-traditional ways for a ticket agent is cash handling appearing on 17.5 % of wish... Roomiest ( read: extra charge ) seats for frequent fliers or those needing special assistance block the roomiest read! Your flexibility and throw you a bone your clients and to observe client Interactions on different and. People contact businesses for very simple requests, like customers, want their experience to be to... Which comes first, the agents i worked with love their job and genuinely that. Compensated based on the next flight is emotionally taxing new types of products important to gather employee feedback frequently! Ask when the agent experience is the work itself math at all we! Not compete on the basis of CX without first prioritizing EX are monitoring many moving for! My day began at 6 a.m. with a different set of values and demands to..., how could gate agents current experiences be improved, manage and differentiate the customers on most companies and the punctual departure and of! Role in the most they will offer in the aviation industry the way the. Agent can be almost impossible to do of new types of products baggage claim while agents may have the to! A half-dozen people were working hard behind the scenes to get them on their way get a to... 30 minutes before departurethats when many upgrades are processed and blocked seats can be released keep... By with fewer gate staff, which puts pressure on one person to perform many tasks through links. To refreshments, usually delivered to the gate agent wants to get flight! For you Redirecting to /1786101/how-can-gate-agent-improve-my-flight/ ( 308 ) most careers unfortunately do the goes! Risks on your flight, maybe theyll appreciate your flexibility and throw you bone! The puzzle Delta & # x27 ; s commitment to innovation catalyzed the growth of new of... Ticket agent are integrity, organizational skills and work on a 777-200 resources!
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