Click here. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. But you have to trust the team, and you have to trust the process that they built to solve the hard problems. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. It was mostly not pretty, and it was laced with magical thinking. Give an offer on the spot. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. Anybody done these? It chose to work with DoorDash partly because the delivery companys technology integrated with its own. It's a big banner which has the 12 values organized into 4 themes -. Yes, as a delivery driver, I understand that harsh weather conditions are part of the job, and I am willing to make deliveries during such conditions while taking necessary precautions to ensure the safe handling of the order as well as my own safety. When given the opportunity to accept an offer on the spot during their interview, job candidates are more likely to take it. The other one half of the goal is to empower these businesses to do it on their own. Maybe they wouldnt happen the same time period that we were working on improving the inputs. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. And then over time, its about learning how do you build systems? After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. And the way we do that is really with two types of products. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. And when things are going really, really well, you should also make sure youre truth seeking. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. And then letting the score take care of itself, I think those are things that we both had to solve. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . Get started with your Free Employer Profile. But for us, it was this value choosing optimism and building a plan. If youre at the surface level, youre never going to actually realize what the problems are. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. What were some lessons that you learned from that class that stuck with you? And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. DoorDash does not require that you know any specific programming language before interviewing for a tech position. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. So I think its really important to be intellectually honest. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. And in fact, the company almost ran out of money by the end of 2017. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. As a DoorDash product manager (PM), some of the things you'll be responsible for are: Analyzing market trends. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The founders began taking orders through their website, recruited a fleet of freelance drivers and raised a small round of funding. Making the website more mobile-friendly and responsive for customers on the go. And when we looked at, when we looked at what was happening with the company the data in the insides would suggest that we had a very healthy company. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Could you help us first understand what this principle means? DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. Wait 45 mins for Mexican or get pizza? Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. So Im not talking about big things per se, but thats what I thought a lot about as a kid. We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. When you have something like that, its not possible to know everything and control that decision-making. And so, I think the second best thing when you dont have full control is that you plan for the variance. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. Im Joy Huang, an MBA student of the class of 2021. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. And so, I think that these are small things when I look backwards, and I think what it taught me was that if you put your mind to whatever new thing it is and you may be either because of reality or because of putting yourself in that frame of mind to think that you have nothing to lose, theres a lot of upside. So my wife and I, we actually try a different place almost every time weve ordered. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. 45% of respondents listed an on-the-spot job offer in their top three . Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. To be more specific, analytics case studies test your ability to. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. We consider research to be the backbone of what we do at DD. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. We believe that true innovation happens when everyone . The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. Why do you think that's important? It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. And you drove all the delivery for DoorDash in the in the first year to a year and a half. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. And whether thats up variance or down variance, you should be prepared. And thats really I think the spirit of how DoorDash operates. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. They pointed to Meituan Dianping, a Chinese food delivery company that went public in 2018 and turned a profit for the first time last summer. And so this is what I mean when I say you cant influence that. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. doordash critical thinking interview. This interview was conducted by me, Joy Huang of the MBA class of 2021. I think we used to maybe think, ooh, well, you must live in a certain city in order to access certain things you must live in New York City to access delivery. I believe in pushing myself to constantly improve and grow, both for personal satisfaction and for the benefit of my organization.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-leader-1','ezslot_10',154,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-leader-1-0'); In my previous job, a customer complained about multiple incorrect orders within a matter of one month. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. And so I think we have a long ways to go, but were excited about the journey ahead. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. You will be asked to discuss your take-home assignment during this interview. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Theme: We are one team. Thats easier than more time pressure and greater perishability. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. Lazy people. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. That meant many small things, but when I put them together, those are some of the lessons that I remember most. You kind of have to go through moments of belief and disbelief.. We ultimately identified about 20 steps in the process and it really came from doing the work. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? 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Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. What is DoorDash? Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. That they can create their own digital channels. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. Thats most of the time what is actually happening. I would say other mechanisms that DoorDash have found to be maybe helpful in this endeavor is to actually do the work. Several restaurants, including In-N-Out, sued DoorDash over the practice. So Ill be quick. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. 1. Determined and self-motivated undergraduate marketing major. Well, again, crawl, walk, run, as I like to say. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. We learned by doing deliveries we learned by working alongside restaurateurs. For me, that meant language, that meant earning income to buy Nintendo. Where do you think the DoorDash product will be in 5 years? And I believe at the time we said, would they pay $6 for it? So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Furthermore, proper packaging and labeling ensure a seamless delivery experience. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. Product managers can expect to work . In case of a halt in the delivery, I would prioritize keeping the customer informed. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. Tony Xu: Of course. Competitors who cant keep up with its aggressive growth. And its a very important part of making sure that our work with merchants and our work with dashers can continue. Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. Maybe its tough to see in a one day or one week grading period, but you can see it. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. Wingstop, a chain of 1,385 chicken wing restaurants, began offering delivery in 2017. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. Follow us on social media at Stanford GSB. After that, Im done with all of that, he said. I do customer service actually every day because, sometimes its really hard just looking at the data to get to the digging. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? And so thats why we needed capital. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. We were looking a lot at the input metrics. Stanford GSBs View From The Top is the Deans premier speaker series. Critical Thinking for Better Judgment and Decision-Making . Like Reply Share 4 It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. I would then verify their order details, offer a solution, or initiate the refund process. In terms of what was gonna happen externally that we would find a way out of it. We have two products that will continue to grow both in terms of directions and magnitude. That was Tony Xu, cofounder and CEO of DoorDash. Its a very important part of what we do. With our detailed interview questions and answers, you can prepare well for the interview and pave the way for a promising career.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); Top 25 Electrical Machines Interview Questions And Answers in 2023. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. As DoorDash grows, he said, theres going to be more tension.. Could you see DoorDashs last-mile fulfillment model be applied well and why? The food delivery app is losing money, battling rivals, facing lawsuits and trying to go public. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. Its only three questions. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. It was how we responded during a difficult time for everyone. Mr. Xu said the challenges were par for the course. And so at DoorDash for us, its always been about improving the selection that we offer customers. Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. And so, I dont think theres necessarily one set of things you have to learn. And true to this lean startup MVP methodology, you and your co-founders were really scrappy at the beginning. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. Is this a service that restaurants would actually pay for? When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. So thats the first thing. The second thing is that you have to have a bias for action. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. And I think if you can do that, and if you can set that at the beginning of your journey. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. I believe in open communication and finding a solution that works for all parties involved. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. SVS IT Solutions is a software and IT development company. 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