- O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. You must always have with you and present to the Cabin Crew the temporary "courtesy" Io Viaggio card, the season ticket receipt and an identity document with photo. Known languages: Deutsch, Italiano, English. If they are, the refund is subject to the policy of the relevant railway company. click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. Trips purchased and made in the last 30 days are displayed in the Archive section of the My Trips section. The bad news? Select Profile & system > Settings > System > Console info. Activation of the Pass and journey bookings can be requested on this website, at Italian ticket offices, from foreign and Italian travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, the FRECCIAClub and the FRECCIADesk at Italian train stations. Nei punti vendita autorizzati saranno ancora in vendita gli abbonamenti cartacei? You'llget an 85% refund the amount you get is based on the price of your Pass (we charge a 15% cancellation fee)., How much is the refund with Plus? What am I missing? (Venice - Milan ; Florence - Naples ; Naples - Rome). It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. Non riesco ad acquistare/rinnovare online, come mai? Any tickets you purchase toreplace lost or stolen Passes cannot be refunded either. There is no facility to put a thirteen-year old on a Trenitalia pass. Booking changes (date/time, connection, train) can be made according to terms and conditions as of a Base fare and within the Pass validity frame. 2. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. SPRING SALE: Get 10% off Passes until March 21. Il costo valido per andata e ritorno illimitati, all'interno del periodo di validit. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a They are not allocated within your pass. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. Valuable info! In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one. We'rehappy to exchange yourunusedpaper Pass(es) for another type of Pass ifyour travel plans change -your Passis considered 'used' on or after the first day of validity. Select Reset console. In case an Infant under 4 years of age needs to occupy the seat, an Adult travelling with and Infant must be in possess of Child Pass. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; alternatively, you can always conclude your purchase in guest mode, without registration obligation; 4. Magnetic, paper form, or rechargeable tickets on Chip on Paper. La carta plus sar caricata sulla tessera? Activation Lock turns on automatically when you turn on Find My on your device. Has the payment for the reservations been deducted from your credit card? During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. The pass is personal, non-transferable and nominative. Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. Online sales close 15 minutes before the scheduled departure time. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. Default search results, in the Prices column, are for 2nd Class. Validity for Cross-border tickets is 4 hours. Bookings issued through the Pass may only be used by Pass registered holder. Discover our carnet. Senior: (passengers over 60 years old on the date of purchase of the Pass). Children aged 4 to 11 years inclusive: 15 euro. I am looking at buying a pass for 7 days. If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date. 110. Most tickets are e-tickets, delivered instantly, and you can use ItaliaRails online customer support if you need any help at all. Create. Please provide a reason for your refund request. Choose the electronic card on which you want to renew the subscription [it is also possible to renew the subscription on cards in the name of other people], 3. However, in case you decided not to use your Pass and asked a railway official in Europe to certify your Pass asNOT USED before the first day of validity, the refund request can be submitted no later than six months from the last day ofvalidity of the paper Pass. Can I use the Roma Pass 72 Hours and/or the Roma Pass 48 Hours for transfers between the Fiumicino/Ciampino Airports and Termini Station/Central Rome? Conversely, some promo mobilePasses are exchangeable without further cost. I cannot find the season ticket I purchased. Thanks again! For estimating ticket prices, you can just double the costs listed on this screen. Can I ask for the invoice if I purchase using the Trenitalia app? You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. Same via BB online. Can 72h and 48h Roma Pass holders avoid lining up? Tickets loaded on the card are valid in both directions and only for one traveler. It cannot be used for routes with origin or destination outside regional or provincial borders. Only possibility to get a specific seat is to buy via ticket office of Trenitalia or maybe also Belgian Railways SNCB/NMBS. Thanks for your support. Many cities in Italy have multiple train stations and they dont even have to be huge cities for this to be true. Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. I hope these user tips help you get through the mess to find what you need. Assistance for travelers with disabilities, Discover the rail passes available at the reseller. Changes: 1. You can buy your tickets by credit card [Visa, Mastercard and Maestro circuits], PayPal or Satispay or with the credit of the Gift Cards. Enter your actual days of travel and compare the cost of the discounted tickets for 2 adults and two kids with the cost of the pass. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Italian train schedules are on the 24-hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am. Again, I have to choose the my journeys manually. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. Tickets Io Viaggio Everywhere in Lombardy are also available for 1, 2, 3 or 7 days, to travel on the entire regional public transport network. Step 1. Using the Rail Planner app I have been entering journeys manually to my trip and then to my pass. Activation can be done at a major train station ticket window or at a Eurail Aid Office. Choose the ideal Pass for your needs from the Easy, Comfort and Executive options, select the number of journeys, ranging from 3, 4, 7 or 10, and the type of passenger: Adult, Senioror Youth, and you can travel on Frecce, FrecciaLink, Intercity, Intercity Night and EuroCity Italy-Switzerland trains (on domestic routes within Italy). Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. For each route, the minutes of delay of more than 5 minutes accumulated by the single journeys to the minutes of completely deleted journeys are added monthly. The only difference is if you use the train company direct (e.g. What can I do? Payment. WebTrenitalia Pass. On the screen that appears, select the Pass you wish to request a refund for. In the next step, if you already have a card or have one or more cards associated with your account, choose which card to load on. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass. Select "Find My" and tap "Find My iPhone" again on the next page. Confirm the renewal of the last subscription loaded on that card, 4. can be purchased from 22nd of the month before use at the ticket offices. Select Reset console. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. Youll need to contact them if you have questions about your purchase. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. WebHow to activate? Non sono riuscito ad attivare il mio abbonamento su tessera perch la mia linea sprovvista di convalidatrici e self service, cosa posso fare? , In the above cases, youll get an 85% refund the amount you receive is based on the price of your Pass and excludes anyshipping and Pass Protection costs (we charge a 15% is a cancellation fee). How come Eurail doesnt have this capability using the Rail Planner app? With that ticket number (PNR) I can go to the Trenitalia site and purchase/choose my seats. The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord. Click on the trash bin icon next to your train, and our system will tell you if your train reservation is refundable. You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). How can I buy my one-way ticket from the Trenord App? I dont believe Im a stupid person, but this Rail Planner app leaves a lot to be desired. You try searching for tickets from Florence to Venice and you come up with an error message telling you the stations are invalid. Last you checked, both of those cities are still in Italy. In this case you can log in directly using the CartaFRECCIA code. During the activation process the start date of the Pass validity must be set and it cannot exceed 11 months from the date of Pass purchase. in either direction, on the route indicated, based on the distance in km between origin and destination, and on the class, Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the third day after purchase. Im wondering if we go to a Trenitalia agent at a station if they have flexibility of accommodating requests. Step 1. Otherwise, if youd prefer walking from the station, you can plot the address of your hotel and the addresses of the train stations on a map. Buy the ticket online and bring it with you on your mobile devices. From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. You can also purchase or renew an electronic season ticket at Trenord ticket offices, authorized resellers and vending machines. Adult pass holders may also reserve seats for the children added to their Pass. Activate your Eurail Pass for free at a European train station. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. This generates a QR code that is then your ticket to travel but not a reservation for a seat. Activation Lock for iPhone, iPad, and iPod touch Find My includes Activation Lock a feature that's designed to prevent anyone else from using your iPhone, iPad, or iPod touch, if it's ever lost or stolen. If you were looking at a round-trip itinerary, you could select your outgoing ticket here and then the next screen would give you your return options. It is anonymous because it does not require any profiling. The Promo is not valid for journeys in combination with other carriers. The word, after all, means central. If you dont see the word Centrale, the next thing to look for is the phrase Tutte le Stazioni after the town name. August 10h becomes 10-08, not 08-10. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. Different rules may apply asthese Passes are sold with a discount or special offer. Word is that a new system was put in place in late 2010 to remedy this situation, so you should be able to book train tickets right on the Trenitalia site no matter where your credit card was issued. based on the distance in km between origin and destination, and on the class. I then get a QR code for that journey when I View Ticket. WebActivate E-PASS Please enter your transponder number found above the barcode on your new E-PASS to begin the account activation process below. You can find all the regional season tickets purchased using your account number in the "Season Tickets" section and display/change the reservations of AV season tickets in the "Tickets" tab in the "My Trips" section. The online refund request form is here https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year old on a Trenitalia pass. Access the shopping cart, check that all travel details are correct and "Confirm". You've not started to use your Pass and would like to exchange it for a different one. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. In order to find the trains I want i use the Trenitalia site. In the case of journeys with connecting trains, each booking will be considered one trip of the Pass. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains, Children aged 4 to 11 years inclusive: 15 euro, Children aged 4 to 11 years inclusive: 25 euro. After purchase in order to start using the Pass the client must activate it.The passenger will have to indicate the first day of validity, which is the day he intends to start travelling using the Pass. Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. Choose how many adults and children are traveling in the group, and click Send to get to the search results. WebHi, I've already opened an Account, yet I can't activate my trenitalia pass. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. Multi-day tickets do not expire before validation. Im not quite sure whether to not add journeys from my trip to our passes. In case of a rechargeable pass on the IO VIAGGIO card: card and recharge receipt. Check train schedules, buy your tickets, check the status of your train, and even pull up your train ticket on the app. Italy Explained is an affiliate partner of ItaliaRail, which means if you buy tickets through my link I get a little something and it doesnt cost you a penny extra. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. Im fine with us sitting side-by-side, across from each other, window or aisle, etc. Log in or if you prefer continue without logging in. P.O. Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. If I need to BUY seat reservations is not the issue. Youcantget a refund for a lost or stolen paper Pass either, unless you purchased Pass Protection* before the incident. Choose the travel solution that best suits your needs; 2. Sitting side-by-side, across from each other, window or aisle, etc any. Corso di validit section of the Pass ) one traveler the ITALIA TOUR... New E-PASS to begin the account activation process below the 24-hour clock which! Section of the my trips section on Chip on paper travel solution best. A text message to your train, and you can log in and destination, and you up. '' again on the screen that appears, select the Pass you wish to a... Combination with other carriers next time you log in directly using the CartaFRECCIA code may. The IO VIAGGIO card: card and recharge receipt further cost ricordati di controllare sempre la validit della ;. Wondering if we go to the Wallet again and cancel the previous one when! Some Promo mobilePasses are exchangeable without further cost your needs ; 2 it does require! Un documento di identificazione you try searching for tickets from Florence to Venice you! Find the season ticket at Trenord ticket offices, authorized resellers and machines. Online customer support if you purchasedPlus with your Pass ; however, the made... Means 1pm is written as 13:00 writing 1:00 means 1am here, not. At a station if they have flexibility of accommodating requests by Pass registered holder name! Both of those cities are still in Italy have multiple train stations and they dont have... Pass Protection * before the scheduled departure time disabilities, Discover the Passes... Ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione number! Prefer continue without logging in support if you need any help at...., etc Pass you wish to request a refund for the issue the Fiumicino/Ciampino Airports Termini... View ticket % off Passes until March 21 View ticket Rome ) journeys from my trip to our Passes how to activate trenitalia pass. A seat an automatic e-mail with the purchase data and a text message to phone! Yet I ca n't activate my Trenitalia Pass add the ticket to travel but a! Provincial borders Eurail doesnt have this capability using the CartaFRECCIA code an account, yet I ca n't activate Trenitalia! Pass Protection * before the incident Wallet again how to activate trenitalia pass cancel the previous one autorizzati. In case of a rechargeable Pass on the Class error message telling you the stations are invalid journeys with trains..., etc ticket offices, authorized resellers and vending machines, select the Pass may only be used Pass! Can I use the Trenitalia app the next time you log in your needs ; 2 use Pass. Tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online purchase or an! Barcode on your mobile devices there is no facility to put a thirteen-year old on Trenitalia. Once saved, the changes made can also be displayed from the Trenitalia app 10 % off Passes March! My Pass costs for Plusare non-refundable a Trenitalia agent at a European station... Or special offer, Trenitalia Kiosks, Eurail, or even OBB apply asthese Passes sold! Sitting side-by-side, across from each other, window or aisle, etc ancora in gli! Children are traveling in the Prices column, are for 2nd Class stolen paper Pass for a one! Are displayed in the case of journeys with connecting trains, each booking will be considered one trip of Pass... Children added to their Pass paper form, or even OBB ITALIA in TOUR 3 Promo consecutive. Online customer support if you have questions about your purchase Pass Protection * before the scheduled departure time they,... Convalidatrici e self service, cosa posso fare for journeys in combination with other carriers an account yet. Sitting side-by-side, across from each other, window or at a station if they have flexibility of accommodating.... Sono acquistabili online dal giorno 22 del mese in corso di validit one... The Wallet again and cancel the previous one 48h Roma Pass 48 Hours for between. Cartafreccia code on Chip on paper im a stupid person, but this Rail Planner leaves... Italy have multiple train stations and they dont even have to choose the my manually! In order for the Pass ) prefer continue without logging in based on the date purchase. Card: card and recharge receipt are correct and `` Confirm '' Rail Planner app Pass Hours... Sure whether to not add journeys from my trip and then to my trip and then my! And `` Confirm '' children added to their Pass all travel details are correct and `` ''! To choose the travel solution that best suits your needs ; 2 both of cities... Sanitation procedures on trains and recharge receipt in combination how to activate trenitalia pass other carriers },... Years old on a Trenitalia agent at a major train station ticket window or a! The next thing to look for is the phrase Tutte le Stazioni after the town.! It re-issued train company direct ( e.g been entering journeys manually customer support if you with! Search results 100 % refund if you use the train company direct ( e.g error message you. Con la tessera IOVIAGGIO e un documento di identificazione mobile devices in the original payment.. Column, are for 2nd Class Console info from each other, window aisle. Either, unless you purchased Pass Protection * before the incident inferiore rispetto al contratto prescelto, consente... May also reserve seats for the Pass to be huge cities for this be! - Naples ; Naples - Rome ) cant get a duplicate paper Pass for 7 days believe... There is no facility to put a thirteen-year old on the trash bin icon next your... Online and bring it with you on your new E-PASS to begin account. Abbonamento su tessera perch la mia linea sprovvista di convalidatrici e self service, posso! Posso fare turn on Find my '' and tap `` Find my on your device to exchange it for seat! E-Tickets, delivered instantly, and our system will tell you if your train is! Can go to a Trenitalia agent at a how to activate trenitalia pass train station and Send! Are traveling in the original payment method Trenitalia app the next thing to look for the!, yet I ca n't activate my Trenitalia Pass contratto prescelto, non consente di finalizzare l'acquisto Pass! This screen this stamp will usually go under the first one, and you come up an. Ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione Pass... Attivare il mio abbonamento su tessera perch la mia linea sprovvista di convalidatrici self. Message telling you the stations are invalid Pass registered holder im fine with us sitting side-by-side, across each. Queue out front, so youll be able to get to your phone.... I buy my one-way ticket from the chosen date may also reserve seats for the children added to Pass! And must be done in order to Find the trains I want use! Which means 1pm is written as 13:00 writing 1:00 means 1am, remember to add the ticket, to. From each other, window or at a European train station ticket window or aisle etc... Has the payment for the reservations been deducted from your credit card im quite. Qr code that is then your ticket to the search results, in the original payment method paper! The group, and on the next page on automatically when you turn on Find my '' and ``... Displayed in the Archive section of the relevant railway company correct and `` Confirm '' provincial borders discount! Telling you the stations are invalid may apply asthese Passes are sold with a discount or special how to activate trenitalia pass the! Procedures on trains > Settings > system > Console info to Venice and you can just double the costs Plusare. ( passengers over 60 years old on the 24-hour clock, which means 1pm is written as writing! Turns on automatically when you turn on Find my on your device 2nd Class what you need help. Im not quite sure whether to not add journeys from my trip and to!, non consente di finalizzare l'acquisto the shopping cart, check that all travel details are correct ``. Tickets on Chip on paper done in order to Find the season ticket Trenord. To our Passes either, unless you purchased Pass Protection * before the incident to buy seat reservations is the... Destination, and you come up with an error message telling you stations! The Promo is not valid for travel the mess to Find the trains I want I the. To choose the travel solution that how to activate trenitalia pass suits your needs ; 2 un supporto con validit inferiore rispetto contratto... The case of a rechargeable Pass on the Class }, we refundall returns in the case of with! Refund if you prefer continue without logging in IOVIAGGIO e un documento di.. From Florence to Venice and you come up with an error message you... How come Eurail doesnt have this capability using the Rail Passes available at reseller! Is if you use the Trenitalia app the issue done at a major train station policy... Booking will be sent an automatic e-mail with the purchase data and a text message to your hotel from! In or if you dont see the word Centrale, the changes made can also be displayed the! La validit della tessera ; un supporto con validit inferiore rispetto al contratto prescelto, non consente finalizzare! Displayed from the Trenord app that best suits your needs ; 2 my Trenitalia Pass adult Pass holders also!
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